Access Statement

Diversity and accessibility

We celebrate diversity and welcome everybody to the Westgate and expect our guests to do so too.

We will do our best to accommodate special needs or dietary requirements within our resources. Let us know as soon as you can if there is something we may be able to do.

The following information will help those with disabilities or restricted mobility to decide if our accommodation will be accessible to you.

The car park is in front of the main door. The main area is flat, with a slope to one side. There's a parking space for each guest room. Near to the front door there is a parking space that can be made available for a disabled guest.

There is one step(13cm) when entering the porch ( double doors-127cm). this has a seating area Then a step(9cm) when entering the main front door (84cm). The doorbell is situated on the left hand side (120cm) up. The front door leads directly into the bar lounge. The dining room & guest lounge are both on the ground floor there are no steps on the ground floor.

The bedrooms are on the ground, first and second floor. There is one double bedroom on the ground floor. This may not have sufficient space to allow transfer if you are a permanent wheelchair user. All of our other bedrooms are on the first and second floors. Bathrooms and public toilets are not suitable for people who permanently use wheelchairs and need transfer space. There is a step into the shower.

There's no lift. There's hand rail on the stairs to the first floor. The stairs to the first floor are 16cm high, 27cm deep, 96cm wide, there are 13 steps to the half landing (211cmx140cm) and a further 7 steps to the first floor. The second floor is slightly steeper and has 17 steps to the top floor.

All rooms have en-suite shower rooms with cubical showers. One room has a shower over a bath. Showers are in cubicles with steps into. Kettles with tea & coffee making facilities, hairdryers, colour televisions with freeview, clock radio, luggage racks and seating.

Room flooring throughout is carpet. The en-suites which are all lino.

Assistance with luggage is available.

Fire exits are clearly identified.

We welcome service dogs.

Directions to the Westgate are available on our web site or can be posted.

  • Wheelchair hire is available locally at "Shop mobility", Lymington Road, Torquay. (Next to the Library) 01803-380982. Booking is advisable.
  • Public Transport: Torbay Ring & Ride 01803 201000.
  • Buses – Stagecoach 01803 664500. We are on a bus route (no 32) and the bus stop is opposite our entrance. Timetables are available for guests
  • Trains: Information can be found for all operators here

Cross Country Helpline 0844 811 0125 or 0844 811 0126 (Text phone)

First great western Helpline 08001 971 329 or 08002 949 209 (Text phone)

Torquay Station is suitable for disabled passenger but Torre Station is NOT suitable as it has difficult low platform access. We are in easy reach of Torquay train station.

Torquay is built on seven hills. Any walk to the beach, harbour or train station will mean an uphill walk back to The Westgate. This will be the same for the majority of accommodation in Torquay.

We know that The Westgate is not going to be suitable for everybody's needs.
The English Riviera Company carries a list of properties with full facilities for disabled people and information on accessible attractions.
They would be able to point you in the right direction, please visit, Telephone 0844 474 22 33, Email, or overseas phone 0044 1803 211211.